Mobility Solutions

GrapesTech Solutions offers comprehensive mobility solutions that deliver robust and high-performing mobile applications to enterprises. Our field service and sales apps ensure that the built applications have comprehensive coverage, fast time-to-market, and deliver impeccable customer experience across all devices.

The field service industry faces battles several challenges and issues today especially in terms of mobility and accessibility. We at GrapesTech Solutions strive to manage work orders from remote locations, provide timely customer service, maximize productivity, and optimize resources and assets. Our solutions address safety concerns and maintenance solutions, leveraging technology solutions to meet the needs of the present business environment. We eliminate information silos to leverage the power of data for efficient performance consistently.

Salient Features of our Mobility Services

Dispatch and
Delivery

Provide better visibility into customer service operations, issued work orders, and optimal resource allocation.
Call Center
authentication

Leverage user authentication capabilities to eliminate identity theft and reduce costs.
Inventory
optimization

Deliver prompt insights on asset and inventory availability and efficiency
Mobile service
management

Enable mobile service managers to update work statuses, resource usage, and performance
Work order
management

Provide visibility into work order statuses for improved customer service
Equipment
inspection

Streamline equipment inspections with prompt on-site data entry and data sharing
Technician training
and performance

Leverage service enablement tools for benefitting field technicians along with instant visibility into performance comparison with peers.
Safety
response

Access data on remote locations to respond to emergencies.
Time and
attendance

Set automated, proximity-triggered time and attendance through the mobile worker’s smartphone
Customer
portal

Supply customers with relevant information about calls, billing,and service in real-time.

Our Smart Mobility Solution in Real-World Scenarios

Mobile service technicians can view jobs to attend for the day
Details of calls related to issues, availability, product model, are fetched & displayed
Customer details derived for quick time scheduling and accessibility
Unproductive job calls marked and removed
Product details like service history, invoice, warranty are fetched & displayed

Enter details of parts to be changed or given under maintenance
Photographic evidence of replacement conditions
Product details derived from the database based on filters
Inventory availability tracking from warehouse including sourcing of unavailable ones
Automatic billing of all the completed tasks and service rendered